Orders
What should I do if I want to cancel my order?
If your order has not yet been shipped, we will do our best to cancel it and refund you before it ships. Please, write to us quickly via the Live Chat at the bottom of your screen. Our team should get back to you within 24 to 48 business hours. There
What’s the best way to get a deal on Rachel products?
We offer plenty of ways to help you save while shopping:.
What happens if I entered the wrong delivery address?
It might not be too late! If your order is still being processed, contact us immediately via Live Chat with your complete and correct address. A team member will confirm if the change can be made in time.
Can I modify an order I just placed?
If your order hasn’t shipped yet, we’ll do our best to help! Whether you want to add, remove, or change the size of an item, contact us right away via Live Chat at the bottom of your screen. Please note:. We can’t guarantee changes, even if you conta