Rachel

We&#x2019;re so sorry about that&#x2014;quality is a top priority at Rachel, and we inspect every item before it ships. If you believe you&#x2019;ve received a defective product, we&#x2019;ll gladly replace it within 15 days of your purchase. <ul><li style="font-size: 16px;">To get started, contact us via Live Chat and share:</li><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">The item name</li><li style="font-size: 16px;">A photo of the defect</li></ul> If confirmed, we&#x2019;ll send you a replacement at no extra cost as quickly as possible. Tip: Please check your order when it arrives to make sure you&#x2019;re within the 15-day window.

We’re so sorry about that—quality is a top priority at Rachel, and we inspect every item before it ships. If you believe you’ve received a defective product, we’ll gladly replace it within 15 days of your purchase. If confirmed, we’ll send you a repl

I received a defective product, what should I do?

Return, Exchange and Refund

Where are your products manufactured?

How do I choose the right size for my tights?

Do you have maternity clothes?

What’s the best way to wash and care for my tights?

What do I need to know about your resistant tights collection?

What is Denier?

My tights ripped on the first wear. What can I do?

Which Undershorts to Choose?

Products

What should I do if I want to cancel my order?

What’s the best way to get a deal on Rachel products?

What happens if I entered the wrong delivery address?

Can I modify an order I just placed?

Orders

How much does shipping cost?

How long should my order take to arrive?

How can I track my order?

My order was delivered but I still haven’t received it, what can I do?

I typed the wrong address and my order has already shipped, can I do anything?

Can I pick-up an order at Rachel’s HQ?

How long does shipping take in Canada?

How much is shipping within Canada?

What about shipping to the United States?

Do I need to pay customs or import duties?

How long does shipping to Europe take?

What are you doing during the Canada Post strike?

Shipping

How can I get a refund or exchange an order?

What is the processing time for returns?

Do you offer price adjustments if an item goes on sale after I buy it?

My package arrived damage, what can I do?

Why do I get an error message when I try to initiate a return?

How do free returns work for Peak of the sun members?

Why do you charge for returns?

How does Rachel's loyalty program work?

How do I join the loyalty program?

How do I reach the next level?

Are points retroactive?

Does using points lower my tier status?

How can I collect points?

Can my points expire?

How do I redeem my points?

What if I already had a subscription box with Rachel before the loyatly program was created?

Do I lose my points when I make a return?

Does my Tier Status expire?

Do Rewards Coupons expire?

Can I return my order if I redeemed points for discounts?

Radiant Rewards

How is Rachel reducing its environmental footprint?

How do you go about choosing your suppliers?

Do you use sustainable materials? If so, which ones?

How do you go about choosing your materials ?

What are you doing to make your packaging more sustainable?

How can I make my tights last for as long as possible?

What should I do with tights that I no longer wear?

Sustainability

What forms of payment do you accept?

Prices are shown in which currency?

Why did I pay more than expected?

Payment

How do I update or change my default address?

Account

Do any boutiques carry Rachel products near me?

Retailers

What happened to the Rachel subscription box?

Subscription

I received a defective product, what should I do?Updated 2 months ago