Return, Exchange and Refund
How can I get a refund or exchange an order?
You’re not entirely satisfied with the products you ordered? You can request a return quickly and easily through our returns platform. You have 30 days after your order shipped to initiate a return through our returns portal and 15 days to drop your
What is the processing time for returns?
Once your return reaches our warehouse, please allow 5 to 10 business days for processing. Each item is carefully inspected before the return is approved. You’ll receive a confirmation email as soon as your refund is issued. If it’s been more than 10
I received a defective product, what should I do?
We’re so sorry about that—quality is a top priority at Rachel, and we inspect every item before it ships. If you believe you’ve received a defective product, we’ll gladly replace it within 15 days of your purchase. If confirmed, we’ll send you a repl
Do you offer price adjustments if an item goes on sale after I buy it?
We totally understand the timing can be tricky—but unfortunately, we don’t offer price adjustments on orders placed before a promotion goes live. All prices are subject to change without notice. However, if you forgot to enter a promo code at checkou
My package arrived damage, what can I do?
We’re so sorry to hear that! If your package was damaged during transit and your items were affected, please contact us right away with the following:. Photos are essential—without one, we won’t be able to file a claim with the carrier and can only o
Why do I get an error message when I try to initiate a return?
If you're seeing an error, it’s likely due to the format of your order number. When entering your order number in our returns center, make sure to include the # symbol before the number. For example, type #1234 instead of just 1234. 👉 Without the #,
How do free returns work for Peak of the sun members?
As a Radiant Rewards – Peak of the Sun member, you enjoy free shipping on all orders and automatic free returns—no minimums, no extra steps required. Just place your order or start a return as usual, and your loyalty perks will be applied automatical
Why do you charge for returns?
We charge a return fee as part of our commitment to conscious consumption and reducing the environmental impact of returns. Shipping items back and forth creates additional emissions and waste. To help address this, we use return fees to support effo