Shipping

How much does shipping cost?

In the overview below you will find information about transit times and prices for the different shipping methods. Shipping times are approximate and should be seen as a guide. Shipping Method. Transit Time. Price. Quebec (urban areas). 1–3 business

How long should my order take to arrive?

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Just click the link to follow your package in real time. Didn’t get the email or tracking info?. Reach out to us via Live Chat or simply reply to your shipping

My order was delivered but I still haven’t received it, what can I do?

Start by checking with anyone you live with—they may have accepted the delivery. Also check:. Still no sign of your package? Reach out via Live Chat and we’ll investigate the issue with the courier and help resolve it. Important: We have 90 days from

I typed the wrong address and my order has already shipped, can I do anything?

Unfortunately, if your order has already shipped, we’re unable to change the address. In most cases, the courier will return the package to us. Once we receive it back, a team member will reach out—or you can contact us in advance to provide the corr

Can I pick-up an order at Rachel’s HQ?

At the moment, we don’t offer local pick-up at our office or warehouse. Need help with your order? You might find these FAQs helpful:. Still have questions? Reach out via Live Chat—we’re here to help!

How long does shipping take in Canada?

Orders in urban Quebec usually arrive within 1–3 business days. For remote Quebec and the rest of Canada, shipping takes about 3–8 business days.

How much is shipping within Canada?

Shipping is C$8.50 for orders under C$75. Orders over C$75 ship free.

What about shipping to the United States?

Shipping to the U.S. takes 3–8 business days. Orders under US$75 ship for a flat rate of US$18, while orders over US$75 ship free. *We are not responsible for delays caused by U.S. customs.

Do I need to pay customs or import duties?

No — Rachel covers all import duties for orders outside of Canada. The price you see at checkout is the final price you’ll pay.

How long does shipping to Europe take?

Shipping to Europe takes about 3–8 business days. Rates will be shown at checkout. Free shipping thresholds will be announced soon.

What are you doing during the Canada Post strike?

During the Canada Post strike, we have decided to use alternative carriers to ensure your packages are delivered quickly and without delays. We are closely monitoring the situation and doing everything we can to minimize the impact on your deliveries